Due to high demand of appointments, Lash Me has initiated a 50% service fee penalty for late notice cancellations and a 100% service fee penalty for no-show.If the affected service is part of a discounted series, then the service will be forfeited. If you must cancel or reschedule please do so at least 6 business hours before you appointment time to void these fees.
***10:00AM appointments must be cancelled 6 business hours in advance by 2:00PM the previous day, not 4:00PM on the day of the appointment.***
A credit card is required to hold all appointment. If you choose not to provide your credit card information, we will not able to hold the appointment. A 50% cancellation fees will be charged to the credit card on file for each appointment that is cancelled less than 6 business hours before the appointment time. No-show will be billed for the full (100%) amount for the appointment. All appointment cancellations must be confirmed by the front desk via telephpne, text or email. We appreciated your understanding.
• All clients and employees must wear proper PPE. NO PPE, NO APPOINTMENT, NO EXCEPTIONS! We will be cleaning our stations in between clients, and will be limiting the number of clients that we accommodate in the salon at one time. As you know our space is limited, so in an effort to keep everyone alive and safe we ask that you follow our Rules. Please come to your appointment on time.
We ask that clients call the salon and notify front desk if they will be late arriving for their scheduled appointment.
If we have not been able to contact a client 15 minutes into their appointment, the client will be considered a "no show" and their spot will be reopened and made available for clients wanting to book.
Clients who arrive late for their appointments may have their services adjusted to fit the remaining time. If this happens, the full cost of the service will still apply.
If a client does not show up for their scheduled appointments, they will be subject to pay the full amount of the base menu price.
Requires a credit card on file for all scheduled appts. NO EXCEPTIONS!!! This is a non-negotiable. If you do not have a credit card then you may walk in to the salon and pay in cash to secure your appointment.
All services are non-refundable but we will be more than happy to schedule a corrective service free of charge.
The service must be a mistake from the service provider... not something you might have changed your mind (after the service has been performed). In case of a disagreement, a redo must be validated by management. You have to contact the Salon to receive a complimentary service to adjust any dissatisfaction within 3 days. It is important you contact the Salon as soon as you are unhappy so we can schedule you As Soon As Possible for a corrective service.
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