BOOKINGS
A credit card is required to hold all appointments. If you choose not to provide your credit card information, we will not be able to hold the appointment.
What is your cancellation policy?
Missed appointments and last-minute cancellations can be detrimental to our business. Filling those time slots is challenging and causes frustration for clients eagerly awaiting service but unable to make it at short notice. We kindly request your consideration and mindfulness towards our technicians' schedules and the needs of other clients.
If you need to cancel or reschedule, please do so at least 48 hours before your appointment.
In the event you do miss a scheduled appointment, the following terms and conditions will apply:
- Failure to cancel or attend your appointment is considered a "No Show." A cancellation that occurs within 24 hours of the appointment is a “Late Cancellation.”
- After a no show or late cancellation:
- For all services under $50, 100% of the service fee will be charged.
- For all services over $50, $25 will be charged for the first policy violation, a 50% service fee will be charged for the second policy violation, and a 100% service fee will be charged for the third and all subsequent policy violations.
- Since microblading is a lengthy process that spans two sessions, clients are required to pay 50% of the total service fee as a deposit. For late cancellations, a fee equivalent to 50% of the scheduled service fee will still apply.
- Appointments booked within the 24-hour period are still subject to the cancellation policy.
- As a courtesy, appointment reminders are sent 48 hours in advance via SMS and email to the contact details provided during booking. Failure to respond and confirm your appointment may result in your time slot being allocated to another client.
- In case of late arrival, the total price of the scheduled service(s) will be charged, even if there is insufficient time to complete them.
- Those with multiple instances of no-shows or last-minute cancellations may lose their booking privileges.
- Applicable taxes will be retained and remitted. There are no exceptions.
We understand that life happens. Please just communicate with us as soon as you can if unforeseen circumstances or a sudden emergency prevents you from making your scheduled appointment time. It is your responsibility to inform us promptly of any schedule changes. We’ll do our best to accommodate you.
REFILL POLICY
Due to the inconsistent nature of lash and application quality, Lash Me cannot offer refills on work performed by other salons.
The lashes must be removed, and a new set applied. We encourage new customers from other salons to take advantage of our first-time customer specials. Lash Removal is a separate additional fee.
If you are wearing lashes from another salon and require removal, please call the Carroll Gardens front desk at (347) 636-4215 to ensure enough time is booked for the appointment to fulfill this requirement.
We appreciate your understanding!
REFUND POLICY
There are no refunds. If there is an issue with the service, please contact us directly and we will do our best to improve the experience for you.
We appreciate your understanding!
OTHER SALON LASH REMOVAL POLICY
Due to the inconsistent nature of lashes, and the quality of lash application, Lash Me can no longer offer refills on work performed by other salons. Lash extensions from other salons must be removed, and have a new set applied.
If we must remove the old lashes, there will be an additional $35 fee. If you have booked an appointment and are wearing lashes from another salon, please contact us prior to ensure there is enough time to remove your lashes.
We also offer 30% off for new clients, which can help with the added cost of the removal!
Effective August 1, 2022: Lash Me does not offer the two leniency days for refills anymore. For example, a 2 week refill can only be 14 days or less from your last appointment. Any day(s) over 14 will be considered a 3-week refill price. The same rule applies for 1 week or 3 week refills. One day over a 3-week refill would then be considered a full new set.