Service Policies

A credit card is required to hold all appointments. If you choose not to provide your credit card information, we will not be able to hold the appointment. There are no exceptions.

Missed appointments and last-minute cancellations can be detrimental to our business. Filling those time slots is challenging and causes frustration for clients eagerly awaiting service but unable to make it at short notice. We kindly request your consideration and mindfulness towards our technicians’ schedules and the needs of other clients.

If you need to cancel or reschedule, please do so at least 24 hours before your appointment unless your specific service requires otherwise. Please refer to your consent and waiver forms for additional information and policies set forth in each specific service form.

Generally, in the event you do miss a scheduled appointment, the following terms and conditions will apply:

• A non-refundable deposit of 50% of the service fee will be charged for all appointments.
• This deposit will be applied to the total price of your service.
• Arriving late will cut into your appointment time and may result in additional charges if your appointment has to be cancelled. Any arrival beyond 15 minutes of your scheduled appointment will be deemed a no-show and the appointment will be cancelled. The 50% deposit will be retained.
• Same-day cancellations and No-show appointments will forfeit the deposit.
• Please arrive without any eye makeup and do not curl your lashes on the day of your appointment to ensure optimal results.
• We appreciate your understanding as we implement this policy to protect our artists and ensure the best service for all our valued clients. Thank you for your continued support!

NOTE: In addition to the above, for services under $50, the full-service price will be charged for cancellations. For items priced at $50 or more, a cancellation fee of 50% will apply.

We understand that life happens. Please just communicate with us as soon as you can if unforeseen circumstances or a sudden emergency prevents you from making your scheduled appointment time. It is your responsibility to inform us promptly of any schedule changes. We’ll do our best to accommodate you. The Company reserves the sole right to offer its clients/customers any rescheduling opportunities for missed appointments and/or late appointments.

Due to the inconsistent nature of lash and application quality, Lash Me cannot offer refills on work performed by other salons. The lashes must be removed, and a new set applied. We encourage new customers from other salons to take advantage of our first-time customer specials. Lash Removal is a separate additional fee.

NOTE: The Company honors a one (1) week refill that is overdue one (1) days; two (2) week refills overdue two (2) days; and a three (3) week refill that is overdue three (3) days.

If you are wearing lashes from another salon and require removal, please call Carroll Gardens front desk at (347) 636-4215 to ensure enough time is booked for the appointment to fulfill this requirement.

We appreciate your understanding!

There are no refunds. If there is an issue with the service, please contact us directly and we will do our best to improve the experience for you. We appreciate your understanding!‍

Due to the inconsistent nature of lashes and the quality of lash application, Lash Me can no longer offer refills on work performed by other salons. Lash extensions from other salons must be removed and have a new set applied. If we must remove the old lashes, there will be an additional $35 fee. If you have booked an appointment and are wearing lashes from another salon, please contact us prior to ensure there is enough time to remove your lashes. We offer 30% off for new clients, which can help with the added cost of the removal!